HiCoach is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform (mobile app and website). By using HiCoach, you agree to the terms described below.

1. Information We Collect

We collect the following types of information:

1. Account Information: Name, email, phone number, profile photo, and password when you register.
2. Coach Information: Qualifications, certifications, availability, pricing, and other details you provide for your profile.
3. Student Information: Booking details, preferences, and payment-related information.
4. Payment Data: Processed securely by our third-party payment providers (HiCoach does not store full credit card details).
5. Usage Data: Device type, IP address, browser type, and activity on the platform (e.g., pages visited, features used).
6. Communications: Messages, reviews, or feedback shared with coaches, students, or our support team.

2. How We Use Your Information

We use your personal data to:

1. Provide and improve our services.
2. Facilitate bookings, payments, and communication between coaches and students.
3. Ensure compliance with our Community Guidelines and Terms of Use.
4. Send important updates, notifications, and service announcements.
5. Detect, prevent, and address fraud, abuse, or security issues.
6. Conduct research and analytics to improve the HiCoach platform.

3. Sharing of Information

HiCoach does not sell your personal information to third parties. We only share your data in the following cases:

1. With Coaches/Students: To facilitate bookings and communication.
2. With Service Providers: Payment processors, hosting providers, and analytics tools who support our operations.
3. For Legal Compliance: When required by law or to protect rights, safety, and property of HiCoach and its users.
4. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

4. Data Security

1. We use encryption, secure servers, and access controls to protect your personal information. However, no online system is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

1. We keep your account data as long as you are an active user.
2. You may request account deletion at any time by contacting HiCoach support.
3. Some information (e.g., transaction records) may be retained for legal or regulatory purposes.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

1. Access, correct, or delete your personal data.
2. Withdraw consent for certain data uses.
3. Request a copy of the information we hold about you.
4. File a complaint with your local data protection authority.

7. Cookies and Tracking

HiCoach uses cookies and similar technologies to:

1. Improve site functionality.
2. Analyze usage trends.
3. Personalize your experience.
4. You can manage or disable cookies through your browser settings.

8. Children’s Privacy

1. HiCoach is not intended for users under 13 years old. If we learn that a child has registered without parental consent, we will delete their information immediately.

9. International Data Transfers

1. Your information may be stored and processed outside of your country. By using HiCoach, you consent to such transfers, provided they comply with applicable data protection laws.

10. Updates to This Policy

1. We may update this Privacy Policy from time to time. Any changes will be posted on our platform with a revised Effective Date. Continued use of HiCoach after updates means you accept the new policy.

11. Contact Us

1. If you have any questions or concerns about this Privacy Policy, please contact us: